Sustaining Life and Reducing Harm:
Our Mission at Reliability 4 Life

At Reliability 4 Life (R4L), our mission is deeply personal. Founded by Tamra (Tami) Strong and Craig Clapper, we bring over 60 years of combined expertise improving system performance, including safety, quality, and care experience. Our passion is driven by a desire to transform personal loss and pain into life-giving differences for others.

Meet Tami Strong

My name is Tami Strong, my life's work is rooted in sustaining life, caregiving, and reducing harm as a high-reliability practitioner and healthcare professional. This passion grew from a desire to prevent the kind of harm that affected my own loved ones and the system-caused human error I experienced as a nurse, forever changing my life. Each encounter with preventable harm has fueled my commitment to creating safer healthcare systems.

I've dedicated my career to studying preventable harm in healthcare settings, witnessing firsthand the life-saving impact of interventions based on the science of safety and high reliability. Revealing system causes of error and developing high-reliability cultures has been both healing and life-giving for me, and I know I'm not alone in this experience.

In our work at R4L, we focus on eliminating preventable harm and mitigating the collateral damage it causes. This often results in lifelong suffering for those affected. We understand the measurable positive outcomes our client-partners achieve, and we also recognize the life-changing impact on individual leaders, caregivers, and support team members. Many describe this work as "the most meaningful work I have ever done."

Our Approach

At R4L, we believe knowledge is more than just a tool for great results; it is a source of healing. Understanding how preventable harm occurs and working to prevent transforms anger and grief into forgiveness. For me, my expertise in safety and reliability has empowered others to experience their own healing and develop a passion for reducing preventable harm.

Our team comprises leaders whose careers have been shaped by their work in safety and reliability. Each member has witnessed the healing and passion that comes from doing meaningful work. They have led their organizations to better safety and quality outcomes, aligning competing system initiatives and diverse micro-cultures to save lives.

Our Commitment

It is our passion and pleasure to serve the healthcare industry and beyond, making life-saving solutions available to all organizations seeking to improve their reliability. We look forward to partnering with you on your safety and reliability journey.

Sincerely, Tamra Strong