Human Reliability

All complex work systems are socio-technical systems. There is a technical system composed of methods and machines. There is also a social system composed of people and relationships among the people and with the methods and machines. When technical systems fail, social systems are always running in the background for added reliability and resiliency.

Reliability 4 Life consults, trains, and speaks on methods to improve your human reliability. This is often done in learning from a loss event where we partner with you in performing a comprehensive systems analysis. This is more often done as proactively improving a high-risk work system. Reliability is an emergent property of a work system – so improving reliability is using insights of human factors to make change to organizational structure, job functions, organizational culture, processes, protocol and other guidance, and work environment.

Reliability is a success factor common to everything you do – safety, quality, customer experience, workforce experience, and efficiency. Everything improves with reliability. Let us help you improve anything you do – or everything you do.