Steven McNeely, Lessons Learned from Toyota, 2010

“Many people falsely assume that processes designed to produce a quality product, (repeatedly doing the same, thing, without variation) equates to the same thing as repeatedly producing a safe product…You can have a quality product or service, as defined by national standards, and still not have a safe product or service…It is how the tools and techniques are used, along with a focus on investigation of events, which makes the quality and safety management systems different.”

Steven McNeely, Lessons Learned from Toyota, 2010