Tami Strong, BA, MSN-HCQ

Tamra Strong, BA, RN, MSN-HCQ

Founder and Chief Executive Officer

Tamra Strong is Founder and Chief Executive Officer for RELIABILITY 4Life, a unique, high-touch High Reliability consulting group that delivers real High Reliability and life-giving results to their clients. With 30+ years of experience improving reliability in automotive manufacturing, education, and healthcare industries, Tamra is an expert at unlocking human potential to create safety systems and truly generative safety cultures for her clients for safer, healthier ecosystems in their workplace and in their everyday lives. 

A healthcare thought leader, innovator and change agent for 20 years. Tamra specializes in culture alignment strategies to accelerate and sustain reliable results. Prior to RELIABILITY 4Life, Tamra was the Vice President for Healthcare Performance Improvement (HPI), a Nurse Executive with oversight of quality, safety, regulatory compliance, patient experiences, risk management, performance improvement, clinical education, and infection prevention with full continuum of care experience, and a System Director of Operational Excellence. Tamra is a change agent with cross-industry practical experience in high reliability organizing, the Toyota Production System (Lean) philosophy and tools, and ISO9001.

Education & Certifications 

  • Bachelor’s degree in business administration with a concentration in materials logistics operations management at the Michigan State University
  • Bachelor of Nursing from Grand Valley State University
  • Master of Nursing degree in healthcare quality and safety from The George Washington University
  • Certificate from the University of Michigan Human Factors Engineering, Integrative Systems + Design. 

Abbreviated National Speaker Topics

  • Unlocking human potential, the Key to High Reliability 
  • Transforming Principles Using a High Reliability Operating System
  • Common Cause Analysis – A Diagnostic Tool to Drive Improvement in Safety & Service
  • The Secret to Achieving High Reliability 
  • Lean Basics Applied in Healthcare (China-Japan Friendship Hospitals)
  • Aligning Lean and HRO as a Single Chassis for One Performance Culture
  • Designing Operating Systems for Human-to-Human - Based Complex Systems

Publications and Recognitions

  • The Power Gradient Toolkit, A supplement for “Cracking the Healthcare Leadership Code” by Kevin Joseph, MD. FACHE (2023)
  • Chapter 5 – Safety Science and High Reliability Organizing, The Healthcare Quality Book 5th edition, Dr. David Nash editor, Health Administration Press, 2022
  • Chapter 9 – Learning Systems, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare, McGraw-Hill, 2018
  • Recognized as an innovative leader: GWU Healthcare Quality Network & Aligning Forces for Quality/Robert Wood Johnson Foundation- Emergency Department – CORE Measure Development Project (2010-2011)
  • Lean Care, West Michigan Businesswomen in Healthcare (MIBIZ), 2008