Safety and HIGH RELIABILITY CONSULTING
BECOME A WORLD-CLASS HIGH RELIABILITY ORGANIZATION (HRO)
RELIABILITY 4 LIFE (R4L) is a high-touch Safety and High-Reliability consulting group
We partner with Healthcare Industry Organizations and Beyond seeking to distinguish their organization through SAFETY performance.
We partner with leaders committed to distinguishing their organization through SAFETY performance.
World-Class High Reliability Organizations (HROs) prioritize SAFETY, understand their business risks, and control them effectively using Safety Management Systems.
World-Class HRO’s experience high levels of team commitment and engagement, low accident and defect rates, and higher worker and consumer retention.
Together we…
Improve
Outcomes
Reduce Harm
Reduce Harm to your workforce
Reduce the impact of harm impacting your organization’s reputation
Improve Safety Culture
Decrease Mortality
Improve Quality
Improve Nationally Reported Ratings and Rankings
Improve and Exceed Regulatory Requirements
Improve Team Reliability
Improve Team Engagement
Improve Just Culture
Improve Consumer Experience
Improve Margin & Lower Costs
Decreasing Costs
Associated with:
Risk Mitigation
Litigation
Professional Liability
Insurance Premiums
Team Turnover
Low Team Member and
Consumer Loyalty
Length of Stay
Poor Quality and Efficiency – Value Based Purchasing
Improve Margin
Achieve Growth
Lower
Risk
Reduce System-Caused Human Error
Identify and Fix Latent Weakness in the Environment
Close knowledge and Performance Gaps Leading to Risky and Unsafe Behaviors
Prevention of Workforce Harm
Reduce Risk Associated with Ineffective Investigations
Reduce Risk Associated with a Lack of Understanding of Healthcare Law
CREATE Strategic Alignment
Strengthen Leaders Commitment and Ownership of Safety
Improved Leadership Alignment and Integration of Safety Processes into all Business Functions and Structures and Embed Safety in How an Organization Does Business
Improved Alignment to Core Organizational Initiatives
Improved Leadership and Team Communication and Strategy Deployment
Improve
Loyalty
Improve Consumers Willingness to Recommend
Improve Consumer Loyalty
Improve Team Member Inclusion
Improve Team Member Referrals and Recommendations
Improve Team Commitment and Alignment with Purpose
Reduce Turnover
Bring Meaning and Purpose to Those Who Chose to Care for Others
Our Approach to Achieving High Reliability Creates Significant Value
of system-caused human error harm is preventable using evidence-based human reliability life skills.
Benefit-cost ratio for safety culture transformation using HRO principles. Assumes an 80% reduction in patient harm over 5 years and $1M in professional fees.
x 16
Benefit-cost ratio for safety culture transformation using HRO principles. Assume a 50% reduction in workforce injuries over 5 years and $250K in professional fees.
of workforce harm events can be prevented using evidence-based human reliability life skills.
x 20
Client-Partners published results 50-80% reduction in loss events over an average of 48 months!
reduction in loss events over a nominal 5-year period.
50-80%
Case Study
$35M financial savings with greater than 80% decrease in harm rate over 3 years
AND THAT VALUE IS PACKAGED IN One IMPACTFUL solution for Everything!
“ZERO preventable harm is not achievable without safety science and high reliability organizing. Together, safety and high reliability can reduce loss events by 80% every five-year improvement cycle. After high reliability has developed safety, that high reliability can be used for everything. High reliability serves as a common framework for safety, quality, patient experience, team engagement, efficiency, and financial health.” - Craig Clapper, PE, CRE
The Healthcare Quality Book Chapter 5 Clapper, C., Strong, T. - Safety Science and High Reliability Organizing, The Healthcare Quality Book 5th edition, Dr. David Nash editor, Health Administration Press, 2022.
CASE STUDY
80% reduction in patient harm.
75% reduction in workforce harm.
90th percentile Safety Culture.
Recognized for Excellence in Patient Safety as #57 in the Nation and #1 in Massachusetts.
National Social Responsibility: Grade A
National Value of Care: Grade A
National Health Equity: Grade A
National Cost Efficiency: Grade A
National Inclusivity: Grade A
PARTNERING WITH US brings a breadth and depth of experience and expertise unprecedented in the Industry
Unparalleled Qualifications
Nationally and internationally recognized, safety & high reliability thought leaders with over 90+ years partnering with healthcare organizations and cross-industry to achieve exceptional, sustainable, & publishable results.
HIGH TOUCH
CONSULTING
Every client's engagement is unique. We begin with a mutual partnership and commitment to a ZERO Harm vision. Our solutions are tailored to each organization’s needs, culture, goals, and resources.
A framework to achieve World Class Safe & reliable healthcare
Our World-Class Safety Management Systems (SMS) is most effective at improving safety and high reliability in multiple industries including healthcare.
The LIFE Cycle®
TRANSFORMATION MODEL
Our LIFE Cycle® Model represents our approach to guide your unique solution. Our approach integrates safety science, cognitive psychology, neuroscience, and learning theory. Your organization will achieve reliable results and your people will benefit professionally and personally, transporting NEW life-giving skills beyond the workplace.
An Engaging, Culture Shaping, Education and Training Approach
Our intra-operations training approach aligns with adult learning best practices. Improve your learners experience, achieve up to a 90% learner knowledge retention rate and maximize your investment. Our approach can save clients $2M in labor costs per 10,000 learners in the first year!
Solution Partners to achieve world-class Safety & Reliability
We have joined forces to accelerate our Client-Partners success. Our solution partners are national best-in-class thought leaders. All are dedicated to reducing system-caused human errors that lead to the harm of another person, self, and/or to the organization’s reputation and bottom line.
Our Promise
of excellence
We operate our consulting firm to meet or exceed the highest recognized standards nationally and internationally. Our promise of excellence includes high quality, professionalism, ethical behaviors, interoperability of management consultancy. R4L consulting practices are aligned with the ISO 20700:2017 and the IMC USE Professional Code of Ethics.
The Reliability 4 Life Safety Management System, A Framework for World-Class High Reliability Healthcare
World-Class Safety Management Systems
Most top-tier Safety Management Systems (SMS) manage the interactions between people (humans) and machines or physical systems, crucial in industries like manufacturing, construction, aviation, and nuclear power.
Healthcare, however, primarily involves people caring for people, making its SMS unique. Although traditional SMS elements apply, the complexity is heightened by human factors.
Inspired by Leonardo da Vinci’s Vitruvian Man, the Reliability 4 Life’s SMS is designed to account for the complexities involved in human-human interactions including how the mind perceives and thinks.
Our approach was featured in The Healthcare Quality Book Chapter 5 Clapper, C., Strong, T. - Safety Science and High Reliability Organizing, The Healthcare Quality Book 5th edition, Dr. David Nash editor, Health Administration Press, 2022.
Intra-Operations Education and Training Approach
To Accelerate Your Results!
Creating a strong safety culture and teaching high-reliability life skills at work is a valuable gift for every team member. These skills will not only boost your organization’s performance but also enrich your team members’ lives, benefiting them in all aspects of life.
Work
live
learn
play
Our Healthcare Solution Partners
Joining forces, aligning solutions, Optimizing our clients’ Results!
Together, we optimize work system reliability and decrease losses. As reliability improves your overall performance improves!
Our solution partners are national thought leaders representing their organization’s solutions. We have joined forces to optimize our client-partners’ success. Our solution partner organizations are trusted for their exceptional expertise and results.
Our combined solutions improve safety, quality, care experience, efficiency, and margin. And we decrease harm, risk and cost.
Knowledge and competencies in system-caused human error are KEY to obtaining and sustaining reliable results. Together we provide many learning opportunities for you and your team to engage with our trusted experts.
OUR SOLUTIONS
We at Reliability 4 Life consult, train, and speak to methods to improve your life. Where we work, live, learn, and play.
Click each solution for more information.
OUR Leaders HAVE OVER 90 YEARS EXPERIENCE helping organizations improve their safety management systems, individual, and system reliability
Founder and Chief Executive Officer
Founder and Chief Knowledge Officer
Chief of Staff
Principal Consultant
Principal Consultant
Principal Consultant
THE RELIABILITY 4 LIFE BLOG
Check out our blog to get deep insight into how we work and think.
An Introduction to Reliability 4 Life
Isn't the term “World-Class” just a fancy way of saying, best in class, best in the world?
Safety Science: the key differentiator behind every High Reliability Organization (HRO)
Embracing High-Reliability: The Missing Ingredient for True Transformation
