Asking an expert the tough questions with Craig Clapper
Podcast by Gayle Porter RN CPHQ
This Healthcare Quality Week, I had the honor of sitting down with esteemed High Reliability Organizing (HRO) expert Craig Clapper to discuss my toughest questions about patient safety and quality improvement. He has a background in nuclear engineering and an emphasis in good humor, resulting in a conversation that was both compassionate and thought-provoking. This feature-length episode covers the human side of high reliability, the number of rodent hairs acceptable in a jar of peanut butter, and a practical approach to barriers in data collection and process adoption.
“Things that make systems brittle are usually machines – but the things that make systems resilient are us: ..people always have a head to think and then they have a heart to care, and that makes us more resilient than things like paperwork and computers which cannot think and cannot care.”
Our new website is up!
Bringing Tools to Reduce Mistakes to Your Fingertips
Our new website for RELIABILITY 4Life just went live, improving the way we communicate and deliver our services to help your company or organization reduce the amount of mistakes that cost time, energy, and in some cases, even lives.
On our new site, meet our founders and leaders, and see the experience that accompanies RELIABILITY 4Life. You can download complimentary tools and resources to help you get started on your journey to high reliability.
Reliability4Life.com is built using progressive web app technology. On your android phone, if you're using Chrome, you'll get a little notice asking if you'd like to install this app on your phone. On your iPhone, just add it to your home screen! It will install an icon on your phone and will open like an app, making it much quicker to find us.