Reliability 4 Life

Published Client Work

R4L Approach

Duke Power – Six Tools approach from 1995-1996 results in fewer events, increased generation, lower production costs (Power Engineering, October 2002).

Tennessee Valley Authority (TVA) – human reliability approach 1997-1998 results in 55% reduction in events and $30 M reduction in cost of poor safety (COPS) (North American Electric Reliability Corporation (NERC)).

Bonfire Collapse Texas A&M University – organizational and behavior issues contributing to the structure collapse resulting in 12 fatalities and 27 injured (technical report series (USFA-TR-133 / November 1999).

Memorial Health University Health System – 89% serious harm reduction, Clinical Advisory Board, 2005.

Sentara Healthcare – 80% serious harm reduction overall (50% harm reduction in 18 months) - AHA Quest for Quality Award 2004, Eisenberg Quality Award 2005.

Advocate HealthCare - “Can Your Nurses Stop a Surgeon?” Hospitals & Health Networks, September 2007.

Spectrum Health Helen DeVos Children’s Hospital – 68% reduction in serious safety events over first two years (Journal of Patient Safety, SEP 2012).

Memorial Hermann Health System – certified zero awards for harm on units, Eisenberg Quality Award, 2012.

Vidant Health – 83% serious harm reduction overall, 62% HAI reduction, and 98% optimal care (core measures). TJC Eisenberg Quality Award, 2013.

WellStar Health System – 90% serious patient harm reduction and 84% worker injury reduction, NPSF Annual Patient Safety Conference, 2014.

Abington Memorial Hospital – 85% reduction in serious preventable harm. (2013 Delaware Valley Patient Safety & Quality Award winner.)

Owensboro Health – falls reduced by 75%, HAPU to zero. (April 2013, Healthcare Executive).

Main Line Health System – five hospital system in Philadelphia area, 88% reduction in serious preventable harm with related 58% reduction in mortality and 28% increase in HCAHPS. (2014 Delaware Valley Patient Safety & Quality Award winner.)

Solutions for Patient Safety – eight Ohio children’s hospitals, 60% reduction in serious preventable harm. National network – 1,897 kids not harmed and $45,061,000 savings.

Community Health Systems (CHS) – reduces serious preventable harm by 79.9% for legacy hospitals (PG Industry Edge, February 2017).

Novant Health – reduces serious safety event rate by 86%, from a baseline of 0.86 to 0.12 in 6 years. (Creating and Maintaining a System-wide Safety Event Classification Team, HPI – Press Ganey Safety Summit 2017.)

Sharp HealthCare – 64% reduction in serious preventable patient harm and 48% reduction in workforce injury over two years (Zero Harm, NOV 2018).

SCL Health – 62% reduction in serious preventable patient harm over 3 years and 58% reduction in workforce injury over 3 years (Zero Harm, NOV 2018).

Solutions for Patient Safety – 135 children’s hospital members, 11,108 fewer children seriously harmed, and $182,604,000 saved (Solutions for Patient Safety (SPS) 2018 Year in Review).

Inspira Health - 79% reduction in serious preventable patient harm and a 49% reduction in workforce injury over four years. Safety culture improved 35% and engagement improved 2%. (The Engaged Caregiver, NOV 2019).

VCU Medical Center – 50% serious harm reduction. Non-punitive response to error improved from 38% to 55% positive contribution (AHA Quest for Quality Award 2014.)

North Ottawa Community Hospital – Innovative Care Model – North Ottawa Community Hospital breaks ground for new $9.6 million emergency room project - mlive.com, 2016

Genesis Health - achieved zero Serious Safety Events (SSE) in JUN 2017, meaning zero SSE for 12 consecutive months (Journal of Healthcare Risk Management online, 2018).

Providence St Joseph Health – Providence had shared a 48% reduction in serious preventable patient harm and 5% increase in safety culture survey for first 35 hospitals over first 5 years in Zero Harm, NOV 2018.)

Signature Health - 80% reduction in serious preventable patient harm and 75% reduction in workforce injury over four years. HCAHPS communication with nurses’ domain score improved four percent between 2013 and 2018. Safety Culture assessment scores between 2013 and 2017 improved in 7 of 12 dimensions. 20% improvement in non-punitive response to error, reaching the 85th percentile nationally. 16% improvement in communication openness, putting them at 90th percentile. (Zero Harm, NOV 2018).

Solutions for Patient Safety – 135 children’s hospital members, 11,108 fewer children seriously harmed, and $182,604,000 saved (Solutions for Patient Safety (SPS) 2018 Year in Review).

Signature Health – 85% reduction in serious preventable patient harm and a 90% reduction in employee injury over six years. (Modern Healthcare, Hospitals Fall Short of Patient Safety Goals 20 Years After “To Err is Human”, 9 November 2019.

Providence St Joseph Health – “Our results have been striking. Between 2015 and 2018, our rates of infection decreased significantly.” (Spreading at Scale, NEJM Catalyst FEB 2020)